Udemy – Unlock ServiceNow Customer Service Management (CIS-CSM) Tips 2024-9

Published on: 2024-10-15 11:07:38

Categories: 28

Description

Unlock ServiceNow Customer Service Management (CIS-CSM) Tips course. This comprehensive course focuses on Customer Service Management with ServiceNow (CSM) and provides participants with the knowledge and skills necessary to master one of the most powerful customer service tools in the industry. During this course, learners will thoroughly explore the basics of CSM and explore how it can improve the customer experience and transform customer service operations for modern businesses. At the end of this course, participants will have acquired the skills necessary to implement, manage, and optimize ServiceNow CSM, becoming a valuable asset to any customer service organization.

What you will learn in the course:

Understand the key concepts, importance of CSM and its impact on modern businesses
Learn about the architecture, core features, and components of the ServiceNow platform
Learn about the different roles in CSM, including implementation specialists, and best practices for assigning responsibilities
Mastering the life cycle of an item, account and contact management and how to allocate and route tasks effectively
Learn to configure and manage SLAs to ensure service delivery meets business expectations
Review CSM portal, knowledge management and integration with other applications to improve customer service
Discover how to automate workflows, use business rules and apply predictive intelligence to improve service
Understanding security considerations and how CSM can help meet compliance and regulatory requirements
Learn to create custom reports, dashboards and monitor key performance metrics to improve customer service
Acquire best practices for CSM implementation, customer onboarding and continuous improvement post-implementation
and many other things

This course is suitable for people who:

ServiceNow Professionals: People who want to increase their expertise in the ServiceNow platform, especially in Customer Service Management (CSM).
CSM Implementation Specialists: Professionals responsible for implementing and managing ServiceNow CSM in organizations.
Customer Service Managers: Managers looking to optimize their customer service processes using ServiceNow CSM solutions.
IT and Business Consultants: Consultants looking to expand their services by understanding how to integrate and optimize CSM in client organizations.
Project Managers: Individuals who lead CSM projects and want to ensure that implementation is successful and aligned with business goals.
Prospective CSM Professionals: People looking to build a career in Customer Service Management or ServiceNow with a CSM focus.
IT Professionals and System Administrators: Technical professionals who manage customer service processes and want to learn how to automate and streamline operations through ServiceNow CSM.
This course is suitable for beginners in CSM as well as professionals looking to upgrade their skills and career opportunities in this growing field.