Udemy – Microsoft Dynamics 365 Fundamentals (CRM) 2024-7

Published on: 2024-09-15 22:10:55

Categories: 28

Description

Microsoft Dynamics 365 Fundamentals (CRM) course. This course is designed to equip you with the skills and knowledge necessary to effectively use Microsoft’s Dynamics 365 software suite. This course is organized to give you a thorough understanding of Dynamics 365, including its core capabilities, integrations, and specialized modules. This course is suitable for both beginners and professionals looking to improve their skills in this powerful business management platform.

What you will learn in the Microsoft Dynamics 365 Fundamentals (CRM) course

Gain a comprehensive understanding of the Microsoft Dynamics 365 platform, including its core functionalities and various modules.
Learn how to use Dynamics 365 for various business processes such as sales, customer service, field service, and customer insights.
Discover how to integrate Dynamics 365 with other Microsoft tools such as Excel, Word, Teams and Outlook to increase productivity and collaboration.
Understand how to manage customer data, track activities, and optimize customer interactions using Dynamics 365 CRM capabilities.
Learn to manage the entire sales process, from generating leads to closing deals, using the Dynamics 365 sales module.
Master the tools in Dynamics 365 to efficiently manage customer service requests, including logging, tracking, and resolving issues.
Learn how to optimize field service operations, including scheduling, work order management, and resource allocation, using Dynamics 365 Field Service.
Gain skills in using the Dynamics 365 Customer Insights module to analyze customer data, understand behaviors, and more.

This course is suitable for people who

This course is specifically designed for beginners who are not familiar with Microsoft Dynamics 365.

Microsoft Dynamics 365 Fundamentals (CRM) course specifications

Publisher: Udemy
Lecturer: Fabrice Chrzanowski
Training level: beginner to advanced
Training duration: 2 hours and 46 minutes
Number of courses: 25

Course topics on 8/2024

Microsoft Dynamics 365 Fundamentals (CRM)

Microsoft Dynamics 365 Fundamentals (CRM) course prerequisites

Basic Computer Skills
Familiarity with Microsoft Office
Interest in Business Applications
No prior experience with Dynamics 365 or other CRM systems is necessary.
A basic understanding of Microsoft Office applications like Word, Excel, and Outlook is beneficial