Udemy – Master Incident & Major Incident Management & get job ready 2024-8

In this course, you will learn the basic and advanced concepts of incident management. Also, you will learn how to manage large events and lead relevant teams. In addition, you will get acquainted with ServiceNow software and strengthen your practical skills in incident management using this software. Finally, you will prepare for job interviews and be able to answer interviewers’ questions with confidence in your knowledge and skills.

What you will learn in this course:

• Effective Incident Management: Learning effective methods to manage incidents and reduce their impact on the business
• Efficient management of major events: Getting to know the strategies and techniques of managing high-impact events
• Answering common questions in the interview: preparation to answer common questions in job interviews in the field of incident management
• ITSM knowledge and hands-on practice with ServiceNow: Gain knowledge about IT Service Management (ITSM) and hands-on practice with ServiceNow software

Who is this course suitable for?

• People who want to work in the IT Service Management (ITSM) field
• People who want to learn more about ITSM and Major Incident Management

Installation guide

After Extract, view with your favorite Player.

Subtitle: None

Quality: 720p