Udemy – IT Professional: PC Troubleshooting & Helpdesk Career Course 2024-9

Published on: 2024-12-14 17:18:04

Categories: 28

Description

IT Professional: PC Troubleshooting & Helpdesk Career Course. This comprehensive course provides a solid foundation for building a successful career in technical support and helpdesk. With over 60 detailed lectures in 7 sections, students will learn essential skills from basic computer troubleshooting to advanced AI-based support tools, preparing them for the modern IT workplace.

What you will learn in this course:

Microsoft Windows Administration: Mastering the Configuration and Management of the Windows Operating System
Information Security and Antivirus: Introduction to the basic concepts of information security and antivirus software.
AI tools for technical support: Using AI tools to facilitate the troubleshooting process
Question Engineering for Troubleshooting: Learning how to ask the right questions to accurately diagnose problems
Windows User Management: Managing users and permissions in the Windows operating system
Troubleshooting and diagnosing common computer problems: Identifying and fixing common computer problems
Network Hardware and Network Concepts: Introduction to network hardware and basic network concepts.
IP Addressing: Understanding IP Addresses and How They Work
Computer components and their functions: Understanding the different components of a computer and how they function.
Installing Windows: Learn how to install the Windows operating system.
Windows 11 Settings app: Working with the Windows 11 Settings app
File and Folder Management: Organize and manage files and folders
Troubleshooting Common Computer Problems: Diagnosing and Fixing Common Computer Problems
IT Security Fundamentals: Introduction to the Basics of Information Security
Wireless Network Standards: Understanding the Different Wireless Network Standards
Career Advancement in IT Support: Strategies for Career Advancement in IT Support

This course is suitable for people who:

Are looking to enter the IT field or are currently working as a Windows system administrator.
Want to learn Windows user and system administration at home or work.
IT professionals looking to improve their skills and career opportunities.
System administrators
Computer technicians
IT Support Technicians
IT professionals
Helpdesk support personnel
Those interested in learning how AI chatbots work