Udemy – How To Be The Best Zendesk Admin And Change The World 2024-7

Description

Course How To Be The Best Zendesk Admin And Change The World. In this course, I will share with you all that I have learned during my 11 years of professional activity and by completing 350 projects. In this course, you will learn:

• Simplify your life by learning all about Zendesk
• Learn a framework for setting up Zendesk
• Learn how to set up a workflow
• Preparation for the Zendesk certification exam
• Learn how to use all the functionality available in Zendesk: triggers, bots, multichannel, web widgets
• Create reports to monitor the important customers who bring the most revenue to your company
• Discover your expertise and impress your boss and clients
• Integrate your systems to view customer data across all platforms
• Get better reports so agents act on information faster
• A customer experience strategy to attract more customers
• Giving you back time to focus on your business
• Saving in personnel costs, saving in wages
• Reducing time spent on customer service and devoting more time to business

What you will learn

• How to set up Zendesk from scratch
• Routing principles and best practices
• Complete Guide to Features and Best Practices: Triggers, Bots, Multichannel, Web Widgets, SLAs, Reporting
• Easily pass the official Zendesk certification exam
• Customer experience best practices for business use
• Find your dream job by thinking like a manager
• How to increase the efficiency of your team
• And many more things…

This course is suitable for people who

• Zendesk reps who want to get to the next level
• Zendesk executives looking for a management role at Zendesk
• Newbies to Zendesk
• People looking to get Zendesk certified
• Zendesk admins who want to upgrade their skills
• Entrepreneurs who want to launch Zendesk for their company
• Customer Experience Managers who want to make their team more productive
• Customer Experience Managers who want to provide appropriate reporting to management
• Counselors who want to improve their counseling skills

Details of the How To Be The Best Zendesk Admin And Change The World course

• Publisher:  Udemy
• Instructor:  Dominic The CX Guy
• Training level: beginner to advanced
• Training duration: 4 hours and 28 minutes
• Number of courses: 82

Course topics on 8/2024

Prerequisites of the How To Be The Best Zendesk Admin And Change The World course

• No prior experience needed. You will learn everything within this course.
• Love the software: Zendesk
• Be passionate about helping people
• Love solving problems
• Some references will require you to do a bit of documentation.

Course images

Sample video of the course

download link

Download part 1 – 1 GB

Download part 2 – 1 GB

Download part 3 – 1 GB

Download part 4 – 1 GB

Download part 5 – 1 GB

Download part 6 – 420 MB

File(s) password: www.downloadly.ir

File size

5.4 GB