Udemy – Cisco Certified Support Technician (CCST) IT Support 2024-10

Published on: 2024-11-28 16:39:40

Categories: 28

Description

The Cisco Certified Support Technician (CCST) IT Support course will help you gain the skills you need to enter the world of technical support. Focusing on practical and real issues, this course prepares you to pass the CCST IT Support exam. In this course, you will learn basic technical support concepts, such as troubleshooting, hardware management, security, and end-user support. Also, you will be provided with an e-book that covers all the topics required for the exam.

What you will learn in the Cisco Certified Support Technician (CCST) IT Support course

Use Service Desk tools for technical support tickets: Using real-world tools like Jira Service Desk, you’ll learn how to open user tickets, diagnose issues, and resolve them.
Identifying and troubleshooting major hardware and network components: You will learn basic hardware concepts, such as BIOS settings, ports and connectors, and gain hands-on experience by performing hands-on tests. Also, networking topics are thoroughly covered, including network devices, IP protocols, and connectivity testing tools.
Helping Users Solve Hardware, Connectivity, and Mobile Problems: You’ll learn how to help users solve problems with mobile devices, apps, and network connectivity.
Identifying and Countering Common Security Threats: You will learn about common security threats such as malware, password protection, firewalls, and VPNs, and gain hands-on experience with security tools.

This course is suitable for people who

Looking to get a CCST degree and enter the world of technical support.
They are at the beginning of their professional path in the field of information technology and are looking to learn basic technical support skills.
Looking for practical knowledge in troubleshooting and technical support.