Udemy – Business English – Customer Service – Vocabulary & Skills 2024-4

Published on: 2024-10-20 18:55:40

Categories: 28

Descriptions

Business English – Customer Service – Vocabulary & Skills, I’m Francis, and I’m excited to be your guide on Udemy for this course, Business English – Customer Service. This course is all about helping you get better at using your Business English skills to deal with complaints, resolve issues and build customer relationships. Who Is This Course For? You Work in Customer Service: If your job is to handle your company’s interactions with clients, this course will make your Business English better for work. You Want to Work in English: It doesn’t matter if you’re not in Customer Service now. If you want a job where you need to speak English, this course is for you. In many jobs, you need to know a little about dealing with customers, such as how to send emails or the appropriate tone to use. You’re Still Studying/Recently Graduated: If you are looking for your first job, speaking English or not, this Business English course will help you improve your Customer Service skills more generally. Learn From Experience: I’ve been teaching English for over 12 years, including time as an IELTS examiner. I know how to make learning fun and useful. Real Situations: This course uses examples from the real world of work. You’ll learn Business English that you can use right away. Plus, you’ll learn from my experience of keeping my own customers happy.

What you’ll learn

Useful Business English expressions to help you provide excellent Customer Service
A range of vocabulary related to aspects of Customer Service
How to talk about Customer Service approaches in perfect Business English
How to deal with complaints and resolve problems using the right tone and language
How to build relationships with your customers and make a good impression on them
Business English writing skills for those all-important emails and letters

Who this course is for

If you have a job speaking English, or want to get a job speaking English, this course is for you
If you have a business and deal with customers, this course is for you.
If you want to improve your communication skills for handling issues, this is the right course for you!