ManageEngine ServiceDesk Plus Enterprise 13.0

Published on: 2023-04-26 17:11:23

Categories: 18

Description

ManageEngine ServiceDesk is a user guide system for managing services and requests provided in an organization’s IT units. This program is based on the best practices for increasing organizational productivity, ITIL. It helps users manage and navigate all IT-related processes in one organization. This product provides a large database for managing the IT infrastructure of an organization, with this database you can make a meaningful connection between different configuration items, and if you encounter a problem in one of the configuration areas you can find the root of the problem. On the other hand, since the configuration management in this software is graphical, you can easily identify the relationship between the different components.

Through this program you can notify users of predefined problems. In addition, there is a knowledge base in the program that by completing the knowledge base information, users can find answers to predefined questions and problems without contacting the support unit. Customers can search through the keywords in this knowledge base and find the answers to most important questions. One of the most important features of service management systems is the recording and classification of various events. The program is able to record a variety of events, problems and issues that occur in the program and also to indicate the status of their termination or ongoing. Another feature of this asset management program is an organization. Hardware such as printers, scanners, routers, firewalls, switches, and other network equipment and hardware platforms are an important component of an organization that can be extracted and managed using this program’s smart scanners.

required system

ManageEngine ServiceDesk Compatibility

Intel Core Duo (1.7 GHZ) + 1GB RAM – 20GB HARD

Platform: Windows server 2012; Windows 2000 + SP4; Windows 2000/2003 Server; Windows XP Professional
Windows 2008 Server; Windows 7.
Linux: Red Hat Linux 7.2 and above ; Linux Debian 3.0.

Supported Database
MySQL 4.1.18
MySQL 5.1.50
MS SQL 2005, MS SQL 2008, MS SQL 2012, MS SQL 2014
PostgreSQL

Supported Browsers
Internet Explorer: IE 9, IE 10 & IE 11
Firefox: v3.6 and upwards
Google Chrome