IT Service Management course: ISO20000. This training course will help you get to know the basic concepts and main components of the ISO/IEC 20000 international standard. This standard is the first international standard for information technology service management developed by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). In this course, Susan Van Hove introduces the core concepts of IT service management, reviews important terminology, studies service delivery processes, and examines communication, troubleshooting, and control processes.
In today’s world, where information technology plays a very important role in businesses, the correct and effective management of information technology services is of great importance. The ISO/IEC 20000 standard provides a comprehensive framework for providing high-quality IT services that meet the needs of businesses. By completing this course, you can acquire the necessary knowledge and skills to implement and improve IT service management systems in your organization.
What you will learn:
- Basic concepts and principles of information technology service management
- The main components of the ISO/IEC 20000 standard
- Key terms in the field of information technology service management
- Service delivery, design and transfer processes
- Communication, problem-solving, and control processes in IT service management
This course is suitable for people who:
- They work in the field of information technology and seek to improve the quality of their services.
- They are responsible for designing, implementing or managing IT service management systems.
- They want to get acquainted with the international standards of information technology service management.
- Seeking to increase their knowledge and skills in the field of information technology service management.
